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REFUND POLICY

Legal disclaimer

Legal Disclaimer (Applicable to All Policies)
Keeyomi Technologies & Solutions

The policies outlined—including the Refund Policy, Company Policy Statement, and Accessibility Statement—are provided for general informational purposes and do not constitute a legally binding commitment unless explicitly stated in a signed contract, Master Service Agreement (MSA), Statement of Work (SOW), or other official documentation issued by Keeyomi Technologies & Solutions (“the Company”).

While the Company strives to maintain accurate and up-to-date information, we make no warranties or representations, express or implied, regarding completeness, reliability, suitability, or legal enforceability of these policy documents. The contents may be updated, modified, or replaced without prior notice.

Nothing contained within these policies shall override, supersede, or amend any terms mutually agreed upon in a signed agreement between the Company and a Client. In the event of any conflict between these policies and a contract, the terms of the signed contract shall prevail.

Keeyomi Technologies & Solutions shall not be liable for any direct, incidental, indirect, or consequential damages arising from the interpretation or use of these policies. Clients and users are encouraged to seek independent legal counsel to understand how these policies may apply to their specific circumstances.

Use of the Company’s services signifies acceptance of these policies and this disclaimer.

Refund Policy 

1. Refund Policy
Keeyomi Technologies & Solutions – Refund Policy
Last Updated: 22 November 2025

At Keeyomi Technologies & Solutions (“Company,” “we,” “our”), we are committed to delivering high-quality software development and consulting services. This Refund Policy outlines the terms under which refunds may be issued.

1.1 General Refund Terms
Refunds will be processed only in accordance with the terms outlined in the signed Agreement, Proposal, or Statement of Work (SOW).
The Company does not offer refunds for services already delivered, time spent, or milestones completed.
Refunds, if applicable, will only be issued for the unused portion of prepaid service fees.


1.2 Non-Refundable Items
The following are strictly non-refundable:

Initial consultation or discovery fees
Project onboarding and setup charges
Licenses, third-party software subscriptions, or integrations purchased on behalf of the client
Completed development, design, documentation, or consulting work
Payments made for urgent, fast-track, or custom development tasks

1.3 Project Cancellation by Client
If a client chooses to discontinue a project:

The client must provide written notice.
All completed work up to the cancellation date must be fully paid.
Refunds for remaining prepaid amounts (if any) will be evaluated based on the percentage of work completed.

1.4 Project Cancellation by Company
The Company may terminate a project due to:

Violation of terms
Non-payment
Misuse of services
Ethical or legal concerns
In such cases, the client remains responsible for all completed work. Refunds, if due, will be prorated.

1.5 Dispute Resolution
Refund-related disputes will be resolved through arbitration or applicable legal channels as outlined in the Agreement.

1.6 Refund Processing Timeline
Approved refunds will be processed within 15–30 business days, depending on the payment method and banking regulations.

Governing Law

This Refund Policy shall be governed by the laws of the Republic of India, including:

  • The Indian Contract Act, 1872

  • The Information Technology Act, 2000

  • Relevant commercial, taxation, and arbitration laws applicable to service contracts

Any disputes arising under this policy shall be resolved under the exclusive jurisdiction of the courts in the agreed Indian city (typically the business location stated in the contract), unless otherwise specified in the Master Service Agreement (MSA).
 

For international clients outside India:

The governing law shall be determined based on the jurisdiction mutually agreed upon in the signed contract, typically mentioned in the:

  • Master Service Agreement (MSA)

  • Statement of Work (SOW)

  • Service Order Form (SOF)

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Unless otherwise agreed, any disputes will be resolved through:

  • Negotiation

  • Mediation

  • Arbitration under globally accepted rules (UNCITRAL, SIAC, ICC)

The specific dispute resolution mechanism will be clearly stated in the signed agreement.

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